Original Post
Help Squad recruitment (new usergroup)
Hey guys. Today we're introducing a new usergroup called the Help Squad. The main focus of this usergroup is to improve problem-solving response times.
What is the Help Squad?
Like I said, the Help Squad ensures that users receive adequate help and support when it is needed. Members of the usergroup will have a colored username on the forums and a section on the "View Toribash Staff" page. Help Squad is to the help and support boards as Market Squad is to the market boards.
What would a Help Squad member be tasked with?
Typically, a Help Squad member will:
-> Respond to Support threads with knowledgeable solutions to user issues
-> Real-time support in the #support IRC channel
-> Relay bugs and stuff to appropriate developers/administrators
-> Maintain the FAQ
-> Help and welcome users in the Beginner's Sanctuary
-> Ensure that Reports are receiving adequate attention and are properly categorized
-> Maintain a professional image when helping or otherwise interacting with users
What kind of people are the Help Squad looking for? How can I apply?
A Help Squad member should be friendly and possess a decent amount of technical know-how when it comes to the game or the forum. Proper training will be available for less-experienced members. Help Squad members should also write some purty good english.
To apply, send a private message to box, Wizard, or any Super Moderator. Available times and prior experience are the most important points we want to read about. Please do not submit an application in this thread! Thread is to ask questions about the scope of the usergroup and other discussion involving the Help Squad.
What is the Help Squad?
Like I said, the Help Squad ensures that users receive adequate help and support when it is needed. Members of the usergroup will have a colored username on the forums and a section on the "View Toribash Staff" page. Help Squad is to the help and support boards as Market Squad is to the market boards.
What would a Help Squad member be tasked with?
Typically, a Help Squad member will:
-> Respond to Support threads with knowledgeable solutions to user issues
-> Real-time support in the #support IRC channel
-> Relay bugs and stuff to appropriate developers/administrators
-> Maintain the FAQ
-> Help and welcome users in the Beginner's Sanctuary
-> Ensure that Reports are receiving adequate attention and are properly categorized
-> Maintain a professional image when helping or otherwise interacting with users
What kind of people are the Help Squad looking for? How can I apply?
A Help Squad member should be friendly and possess a decent amount of technical know-how when it comes to the game or the forum. Proper training will be available for less-experienced members. Help Squad members should also write some purty good english.
To apply, send a private message to box, Wizard, or any Super Moderator. Available times and prior experience are the most important points we want to read about. Please do not submit an application in this thread! Thread is to ask questions about the scope of the usergroup and other discussion involving the Help Squad.
[23:23:53] <AndChat|700625> Blue eyes ultimate dragon best card
[23:24:29] <AndChat|700625> You know the one with 3 heads
[23:24:39] <~Lightningkid> just like my dick
[11:35:40] <box> Hampa suck
[11:36:21] <hampa> not the first to tell me that today
[23:24:29] <AndChat|700625> You know the one with 3 heads
[23:24:39] <~Lightningkid> just like my dick
[11:35:40] <box> Hampa suck
[11:36:21] <hampa> not the first to tell me that today
Originally Posted by box
Three new members have been added to the Help Squad: Lite, Twilight, and zwouter
We (the new Help Squad members) are going to continue deliberations over the next day or so and potentially add one or two more members, since the two of us (Wizard and I) couldn't really make enough informed decisions. More opinions, more merriness.
Congrats! You guys deserved it for sure. The community is lucky to have you guys on the team.
