Original Post
Help Squad recruitment (new usergroup)
Hey guys. Today we're introducing a new usergroup called the Help Squad. The main focus of this usergroup is to improve problem-solving response times.
What is the Help Squad?
Like I said, the Help Squad ensures that users receive adequate help and support when it is needed. Members of the usergroup will have a colored username on the forums and a section on the "View Toribash Staff" page. Help Squad is to the help and support boards as Market Squad is to the market boards.
What would a Help Squad member be tasked with?
Typically, a Help Squad member will:
-> Respond to Support threads with knowledgeable solutions to user issues
-> Real-time support in the #support IRC channel
-> Relay bugs and stuff to appropriate developers/administrators
-> Maintain the FAQ
-> Help and welcome users in the Beginner's Sanctuary
-> Ensure that Reports are receiving adequate attention and are properly categorized
-> Maintain a professional image when helping or otherwise interacting with users
What kind of people are the Help Squad looking for? How can I apply?
A Help Squad member should be friendly and possess a decent amount of technical know-how when it comes to the game or the forum. Proper training will be available for less-experienced members. Help Squad members should also write some purty good english.
To apply, send a private message to box, Wizard, or any Super Moderator. Available times and prior experience are the most important points we want to read about. Please do not submit an application in this thread! Thread is to ask questions about the scope of the usergroup and other discussion involving the Help Squad.
What is the Help Squad?
Like I said, the Help Squad ensures that users receive adequate help and support when it is needed. Members of the usergroup will have a colored username on the forums and a section on the "View Toribash Staff" page. Help Squad is to the help and support boards as Market Squad is to the market boards.
What would a Help Squad member be tasked with?
Typically, a Help Squad member will:
-> Respond to Support threads with knowledgeable solutions to user issues
-> Real-time support in the #support IRC channel
-> Relay bugs and stuff to appropriate developers/administrators
-> Maintain the FAQ
-> Help and welcome users in the Beginner's Sanctuary
-> Ensure that Reports are receiving adequate attention and are properly categorized
-> Maintain a professional image when helping or otherwise interacting with users
What kind of people are the Help Squad looking for? How can I apply?
A Help Squad member should be friendly and possess a decent amount of technical know-how when it comes to the game or the forum. Proper training will be available for less-experienced members. Help Squad members should also write some purty good english.
To apply, send a private message to box, Wizard, or any Super Moderator. Available times and prior experience are the most important points we want to read about. Please do not submit an application in this thread! Thread is to ask questions about the scope of the usergroup and other discussion involving the Help Squad.
[23:23:53] <AndChat|700625> Blue eyes ultimate dragon best card
[23:24:29] <AndChat|700625> You know the one with 3 heads
[23:24:39] <~Lightningkid> just like my dick
[11:35:40] <box> Hampa suck
[11:36:21] <hampa> not the first to tell me that today
[23:24:29] <AndChat|700625> You know the one with 3 heads
[23:24:39] <~Lightningkid> just like my dick
[11:35:40] <box> Hampa suck
[11:36:21] <hampa> not the first to tell me that today
Forumite
Originally Posted by Pimp
ok thx for the answer
would you also know if they get op in irc?
It's like everyone else. If they get op, it'll state the bot to Auto-op them when they enter the respective IRC channel. To my knowledge hidden Ops do not exist.
Originally Posted by Time
The Hsquad only need to know about forum or about ingame too ?
Like error messages or problems with connection ?
As HSquad is helping all help related threads and their child threads, I would assume both fields are required in order to efficiently help those in need. For instance, Technical Support.
|[TA]|[MLO]|Team Pokemon|
Fear sucks eggs
RETRO ALSO LIKES MEN -bands
Fear sucks eggs
RETRO ALSO LIKES MEN -bands
What happens when HSquad dont know how to solve a issue? Whats next
Professional Graphic Designer
Former [Crooks] Leader | [TA] Member | Ex-[Latin] member
[Mexican] Player |Fan Club
Both, you should be able to answer most of the questions about that stuff that people may ask about in technical support, #support, or elsewhere
Holy posts. Time ^^^
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It happens. I would suggest just talking with other people about it
Holy posts. Time ^^^
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Originally Posted by spcr
What happens when HSquad dont know how to solve a issue? Whats next
It happens. I would suggest just talking with other people about it
Last edited by wizard; Mar 17, 2016 at 03:40 AM.
Reason: <24 hour edit/bump
(im)
~
Originally Posted by spcr
What happens when HSquad dont know how to solve a issue? Whats next
Help Squad has access to numerous resources to help find or make solutions to problems that don't already exist, especially each other; so ideally the case where "absolutely no one in Help Squad knows how to help" becomes fairly rare.
Squad Squad Squad lead?
The standardization of Toribash Squad roles may have gone too far!
The standardization of Toribash Squad roles may have gone too far!
