Say, i have been thinking lately... Does SMod has specific area that only they could handle it (excluding the admin)?
Clan related issues goes to Clan Squad
Event and ingame related issues goes to Event Squad
Technical related issues goes to Help Squad
Market related issues goes to Market squad
Profile customization / Greylist removal / Lost account / etc goes to admin

Or SMod is more like jack of all trade handles bit of everything yet don't have any specific area which only they could handle and become the bridge between the staff and admin?