Original Post
Tinta e3works pen & graphics tablet?
I just received my Tinta e3works pen & graphics tablet in the mail today. I went to go and put it on my computer but it didn't turn on or something? I read threw the directions and it said to install the device to my computer before using the disk, and I installed it. I have a redish/orange light in the top left corner, I think it's the power.
They then said to tap the pad with the pen I got with it to turn it on. When I did it, nothing happened. The color didn't change, and I'm not sure if it was supposed to change or not. And on top of all of it, the pen doesn't make the cursor move, like it said it was supposed to.
Now when I put the CD in the download it, it gives me a error message it asks what language and I click English. It then sort of freezes up and opens up a whole different thing,
It says this:
"This version of the USB Tablet Driver software has not been digitally signed for Windows XP. It cannot be installed until the device is attached and recognized by Windows. Please click OK to exit Setup, then connect your device.
If you are using the USB port, wait for Windows to install it's own driver, then run Setup again to complete the installation.
If you are using the Serial port, restart the system, then wait for Windows to prompt you for the driver disk."
When I went over everything, it has been installed, it says it was successfully installed and ready for use. And it was in the USB drive when I went to install it, so I don't know why it's not working. I don't understand what went wrong, and there is no troubleshoot in the booklet. Does anyone have any idea what I can do to get this fixed? I really want to get this fixed so I can draw some art with the tablet.
They then said to tap the pad with the pen I got with it to turn it on. When I did it, nothing happened. The color didn't change, and I'm not sure if it was supposed to change or not. And on top of all of it, the pen doesn't make the cursor move, like it said it was supposed to.
Now when I put the CD in the download it, it gives me a error message it asks what language and I click English. It then sort of freezes up and opens up a whole different thing,
It says this:
"This version of the USB Tablet Driver software has not been digitally signed for Windows XP. It cannot be installed until the device is attached and recognized by Windows. Please click OK to exit Setup, then connect your device.
If you are using the USB port, wait for Windows to install it's own driver, then run Setup again to complete the installation.
If you are using the Serial port, restart the system, then wait for Windows to prompt you for the driver disk."
When I went over everything, it has been installed, it says it was successfully installed and ready for use. And it was in the USB drive when I went to install it, so I don't know why it's not working. I don't understand what went wrong, and there is no troubleshoot in the booklet. Does anyone have any idea what I can do to get this fixed? I really want to get this fixed so I can draw some art with the tablet.
Call the support number for the product and use their forums / other communications mediums. The warranty info should have some number to call for support.
Sorry but Toribash isn't a support forum, all we can do is speculate and discuss.
Sorry but Toribash isn't a support forum, all we can do is speculate and discuss.
Their is no support number, or a warranty card with troubleshoot on it, the booklet doesn't have anything in it.
It's why I came here. There has to be someone who has had a tablet that had a similar problem. If I had I number to call, or somewhere to check, I wouldn't have come here in the first place.
It's why I came here. There has to be someone who has had a tablet that had a similar problem. If I had I number to call, or somewhere to check, I wouldn't have come here in the first place.
Ok, as someone who used many graphic tablets I can give you some tips.
All that bullshit about 'not signed by Microsoft' etc, you just skip by saying 'yes, install anyway'.
As to how to properly install tablet, the best way is to install all drivers that came with it, then attach the tablet. Never attach tablet then install the drivers.
Also, sometimes, tablets are acting strange with different USB ports on your computer. For instance: I have 6 USB ports on my computer, but my Genius tablet only work on the one placed on the front mask of my computer (don't ask why, it just act that way).
So, I recommend this: uninstall tablet drivers and detach your tablet, then reset your computer. Then, power on, install tablet drivers and attach your tablet. try like that. If it 's still giving u problems, then reset computer again leaving your tablet attached and the moment you enter windows touch it with the pen and see does it work.
If again it doesn't, try some other USB port. Try every port. Some tablets even make a fuss with your mouse. If the mouse is connected on the USB port, they tend to 'fight' for privileges how's gonna move cursor on the screen (so your cursor start spinning like crazy all over the screen, I even experienced those, so I had to buy USB-to-standard mouse-port extension that you just plug at the end of your USB of your mouse).
Try all of this. Tablets are sometimes 'peculiar'.
All that bullshit about 'not signed by Microsoft' etc, you just skip by saying 'yes, install anyway'.
As to how to properly install tablet, the best way is to install all drivers that came with it, then attach the tablet. Never attach tablet then install the drivers.
Also, sometimes, tablets are acting strange with different USB ports on your computer. For instance: I have 6 USB ports on my computer, but my Genius tablet only work on the one placed on the front mask of my computer (don't ask why, it just act that way).
So, I recommend this: uninstall tablet drivers and detach your tablet, then reset your computer. Then, power on, install tablet drivers and attach your tablet. try like that. If it 's still giving u problems, then reset computer again leaving your tablet attached and the moment you enter windows touch it with the pen and see does it work.
If again it doesn't, try some other USB port. Try every port. Some tablets even make a fuss with your mouse. If the mouse is connected on the USB port, they tend to 'fight' for privileges how's gonna move cursor on the screen (so your cursor start spinning like crazy all over the screen, I even experienced those, so I had to buy USB-to-standard mouse-port extension that you just plug at the end of your USB of your mouse).
Try all of this. Tablets are sometimes 'peculiar'.
When I read threw the directions, it said to attach the tablet first? Something about having it install it on the computer, and if it doesn't work then use the CD.
But it doesn't ask to install it, it just does it when I plus it in, so I don't have to hit anything.
I also wanted to uninstall it, but I couldn't find it in my program list? I don't have any idea where it's at. I was guessing it had something to do with the fact it was a USB plug in(Like my mouse) It didn't really download anything onto the computer. It just connects it to it. I'm not sure if it's supposed to download or not? Regardless, I know it connected to my computer, because the light turns on.
Do you know where I can look to uninstall it..? If I could do that, I would try it all over again, but I can't find it.
But it doesn't ask to install it, it just does it when I plus it in, so I don't have to hit anything.
I also wanted to uninstall it, but I couldn't find it in my program list? I don't have any idea where it's at. I was guessing it had something to do with the fact it was a USB plug in(Like my mouse) It didn't really download anything onto the computer. It just connects it to it. I'm not sure if it's supposed to download or not? Regardless, I know it connected to my computer, because the light turns on.
Do you know where I can look to uninstall it..? If I could do that, I would try it all over again, but I can't find it.
