people that have been using the forum for long time and now are accustomed with it's style and they had their fair share of time to wrap their mind around the navigability of the website.
the community activity dropped dramatically in the last years. The focus should be centered on the new and potential users to facilitate the access to all the tools that the forum have to offer and the navigability of it...
Contrasts of elements are badly thought, there is no intuitiveness, when you use the forum you have to open a ton of tabs because navigation through the page is a pain.
I my self remember I had to ask someone to explain to me how to access the "sent message" section in my profile because it's so fucking stupid the path you have to go though to access that.
you can talk how much you want, but this is a 15 years old design and it lacks on many aspects. You might not see the problem because you don't work with UI and UX and you are not a new user that have to go through the Calvary of learning how to use this forum.
Imagine a scenario of a fresh user that do not know shit about this forum, toribash or else, he just subscribed and have some issues regarding his account:
I can imagine the first thing he will do would be to access toribash.com through a whatever browser.
1st huge problem: what if he access through his phone?
Page is not responsive, adding that to the bad structure of the navigability of the website the user have to zoom in and out and scroll on all directions on the small screen to read shit and find stuff. (increasing level of frustration of the user)
First thing he will probably do is to try to find a contact or mail to get support. - prob by clicking "contact" on the main nav bar.
It open a page that suggest to use the support Forum or the IRC chat, chat that is not being even checked anymore.
I JUST TESTED IT....
Then he would try to access the forum...
He would have to figure out that the red button is the one that allow you to post a new thread... he would have to write one and wait for an answer. Oh, and
he will have to keep refreshing the page to see if there is an answer.
TESTED THAT TOO with positive results
answer was quick enough.
Buuuut then you have to consider that the new user maybe did not give enough information for the case to be solved right away and there could be an average of 2-3 messages that you will have to write.
Those were way to many passages, too much shit to read. to much time. to much frustration. In many cases that would mean a loss of a potential user and therefore a loss of an additional member to the community.
ALSO..... I am not formatting the text to be more easy to read because it's stupid that I should do it when the page could do it for me(and because I am an asshole). it's frustrating to read shit that is so badly laid down right?
Furthermore you could change the link in the contact page to the support chat in the way that it would redirect to discord but that would put up another wall for the poor new user, not everyone have discord and it would mean to go through even more passages to get shit solved.
Last edited by Chikin; Mar 19, 2018 at 04:36 PM.